Soft Mirror provides digital services, including consultations, structured programs, and access to educational content. All services are delivered online and become available shortly after purchase.
Access and Activation
A service is considered delivered when:
- consultation details are provided or scheduled
- program access is granted
- materials are made available
At this stage, the service enters active use.
Refund Conditions
Due to the nature of digital content and personalized guidance:
- refunds are available only before access is granted
- once content is accessed, refunds are not applicable
- completed consultations are non-refundable
Non-Refundable Situations
Refunds are not issued in cases where:
- content has already been viewed or downloaded
- guidance has been provided
- dissatisfaction is based on personal expectations
Support Instead of Refunds
We prioritize helping you get value from the service:
- clarifying recommendations
- providing additional explanations
- refining guidance within scope
Technical Issues
If access problems occur:
- support will restore access
- alternative solutions will be provided if needed
Exceptional Cases
Reviewed individually:
- duplicate payments
- failed access
- service delivery issues